A Little bit Frustrated

Well, yesterday turned out to be an interesting day.
If you'll recall, I wrote that I had been given a DVD at my appointment on Monday that didn't seem to work. Frustrated, I wrote the office, asking about it, to see if they had it saved there so that they could make me another copy.
Instead of really answering any of this, the doctor wrote me back, telling me to go to a place that specializes in DVD video to have them retrieve the file for me. I was also told that they had confirmed that the DVD worked prior to my leaving the clinic, so it should all be working fine.
I responded that I found it strange that I only have problems with the new DVD, and that my dvd players see it as "no-disk," and that my computer reads it as a blank dvd. I also let him know that I am not technologically inept, and (may I remind you) that I have absolutely no problems with the first DVD.
I figured they would try to make another copy once they knew that it wasn't that I didn't know how to play a DVD, but I instead got another email telling me that the doctor didn't really understand technology and computers, and to go to a place that specializes in photos and video to try to salvage the dvd.
I couldn't really figure out why they wouldn't be willing to make me another copy.
Although I figured that a place that specializes in photos will probably have the same luck as me, I decided to humor the doctor and bring it to one anyways. At least maybe then they would take me seriously.
So, I brought it to a place that took a look at the DVD, and confirmed to me that they saw nothing on it.
I went back to the clinic, and explained the situtation.
It turns out that they only save one copy of each appointment, and that is the copy that they give you on the DVD. The assistant brought me back to the ultrasound machine and slipped in the DVD to prove to me that she had, in fact, confirmed that the DVD actually worked.
Well, it did come up on that machine, but it won't show up anywhere else.
I tried to explain that, and how maybe the session wasn't closed right, and that's why it can only be seen on their machine. Of course, the assistant assured me that she had closed it right. (If that's true why doesn't it work anywhere else? And why, if you look at the back of the dvd, does it look like it is almost blank?) The doctor told me to bring it to the store, el Corte Ingles, because he accidentally erased his photos from a camera once, and they were able to recover them for him there. I tried to explain that that isn't exactly the same situation, and that anyone can download free programs to help recover erased files, and that I had even tried one of those on this dvd with no luck, but neither of them seemed to have any idea about what I was talking about. They were just sure that if they could read it there, someone else surely could read it somewhere else. (Um, let me just buy myself a GE 4d ultrasound machine, so I can fix it myself...)
They told me not to worry, that at the very worst, only one of my appointments (the last one from 5 weeks ago) had been lost, and that yesterday's appointment was still saved on another DVD.
So, I asked if at another appointment they couldn't add this one to the DVD and try closing the session with all of the visits together so that I could finally see my appointment, but they didn't think that was possible because "they don't have it saved," and "it is only on my DVD, not on their machine." (I guess nobody there knows how to import a file). Actually, I'm pretty convinced that the session was never closed, so they probably could even add another appointment to this dvd, and close them both. Who knows, maybe I'm wrong, but that's the feeling I get. It's not like she actually made the (little) effort to try to close the session again. ("I already DID close it properly")
So, I left the room pretty frustrated.
It doesn't really help that I've been haing a hard time sleeping lately, making me a bit more sensitive than usual.
When I got outside to the receptionist, who seemed to me to be the only one who truly cared about my predicament, she asked me if everything had been fixed, and I grumbled a "No, not really," and rushed for the door. She ran after me to ask what had happened, and as I tried to tell her, I just lost it.
So, I'm exhausted from not sleeping well, and a little bit moody because of my hormones, and add to that the frustration of trying to talk to people who just have no idea about what they're doing... (thinking if you were to leave me, who knows nothing about the ultrasound, with that machine for about 10-15 minutes, I bet I could get myself a copy of the "unreadable" appointment.) Plus, I felt like the assistant was being pretty snooty, trying to show me how she had saved it properly and HAD confirmed that it worked,(as far as I'm concerned, seeing the images on the same machine isn't confirming that a DVD works) making it seem like I'm the one at fault for not being able to use their faulty DVD.
The receptionist tried to calm me down, telling me I shouldn't get upset when pregnant, and that my baby is OK, and that it is only a DVD of one of my appointments that has been lost, so I should just try to be calm. I ended up finally saying that it wasn't so much losing the DVD anymore, although that does upset me, especially considering it is one of the main reasons I pay to go to this clinic in the first place, but it was the combination of everything, including them making me feel like I was the one responsible for the loss (and what seems like an insistace on not even trying to help me recover it on their machine).
She had me sit down and brought me a glass of water, and talked the assistant into making me a DVD of yesterday's appointment. At first the assistant didn't want to because that meant that she would have to close the DVD, and wouldn't be able to add more appointments to it. I, personally, was thinking that that was a good thing because that would mean that she could only lose one appointment at a time. Finally, though, after seeing me in tears and admitting that she felt a little bit bad about the way she had talked to me earlier (I didn't mean to make you feel like it was your fault... it was the machine's fault), she decided to oblidge, and told me to wait until the next appointment was over, and that then they would make me a DVD of yesterday's appointment.
So, I waited there, and meanwhile was talking to the receptionist for awhile.
I explained how I hadn't been sleeping well lately, and she told me to go tell the doctor, but I tried to tell her that I had yesterday. He had told me to drink a "tila" before bed. A "tila" is an infusion of linden blossoms (aka. lime blossoms, tilia), and seems to be thought quite the cure-all here. Are you nervous? uptight? anxious?... have a tila.
Somehow, though, I doubt it will help me. I have never felt unusually calm after drinking one. Plus, most of the time I can fall asleep fine, but end up waking up several times a night because I get uncomfortable, or because baby kicks me, or because I can start to taste the acid from my last meal in the back of my throat, or because I have to get up again to go pee. Taking into consideration one of my main reasons for not being able to stay asleep, I somehow doubt extra liquid before bed will help me get the extra sleep that I need.
I realized that the conversation was just frustrating me more, so I changed the subject. Somehow we ended up talking about the new hospital, and the receptionist said that she didn't get a good feeling about that place, and that I could always pay to go to the private clinic. Great!! Just one more reason to feel great!
Well, they finally gave me a new DVD. Looking at the back of this one, I decided that this one probably will work because it looks more like the first one. The DVD that doesn't work doesn't look like it has much saved on it, and looks almost blank. This one and the first one share the fact that they look like DVD's with something saved on them.
When I got home, I was happy to see that I was right. At least this appointment's DVD was saved.
So, without further ado...